Occasionally, you may notice the green availability bar missing from a managed inventory unit in Charting.This typically indicates that the unit’s availability or status data needs to be updated.
Follow the steps below to troubleshoot and restore the availability bar.
Step 1: Update Availability
Go to the Inventory page.
Use the checkboxes on the right to select the units that need updating.
Click the Actions menu in the upper-right corner of the screen.
Select Update Availability.
Confirm your selection in the pop-up message.
Once confirmed, the system will refresh and update the availability data for the selected units.
Step 2: Check Unit Activity Status
Click on the affected unit to open its Unit Modal.
Navigate to the Admin tab.
Locate the Unit Status field.
If the unit is marked Inactive or Retired, it will not display the green availability bar.
To reactivate the unit:
Edit the unit’s status to Active.
Click Save to apply the changes.
The Admin tab also provides a log and journal of all changes made to the unit status, which can help identify when the unit was deactivated.
Tip
If availability still does not appear after completing these steps, wait a few minutes and refresh your browser the update may take a moment to sync.